Shipping policy

Thank you for choosing MissTrang Coffee. We are dedicated to delivering our premium Robusta coffee to your doorstep with care and efficiency. This Shipping Policy outlines our procedures to ensure a smooth delivery experience.

Currently, our coffee products are available to be shipped in United States of America. 

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays).
  • Orders placed after 1:00 PM EST will be processed on the next business day.
  • Once your order is on the way, you will receive a confirmation email with a tracking number. 

2. Shipping Time & Delivery Estimates

Currently, we ship within the United States of America. Our products are shipped from our logistic partner's U.S-based fulfillment centers to ensure peak flavor.

  • Standard Shipping: Estimated delivery within 3–5 business days.
  • Shipping Fees: Calculated at checkout based on the product weight. Exact rates will be displayed clearly at checkout.

Please Note: Delivery times are estimates provided by our carriers. While we strive to meet these timelines, actual delivery dates may vary due to carrier delays, extreme weather, or other unforeseen circumstances.

3. Order Tracking

  • Once your order is on its way, a tracking number will be sent to your email.
  • You can track your order via the link provided in the confirmation email.
  • Please allow 24–48 hours for tracking information to become available by the carrier.

4. Our Commitment & Shipping Delays

At MissTrang Coffee, we understand how much you look forward to enjoying your coffee. We are fully committed to ensuring your order arrives on time. However, occasionally, external factors beyond our control (such as customs clearance, extreme weather, or carrier disruptions) may cause unexpected delays.

Our Promise to You:

  • Proactive Communication: Should we anticipate any significant delay in your shipment, we will notify you immediately via email to keep you informed.
  • Dedicated Support: We will work closely with our logistics partners to expedite your delivery and resolve any issues as quickly as possible.
  • Transparency: We believe in honest communication and will always be available to assist you in tracking down your package.

5. Address Accuracy

  • To ensure a successful delivery, please verify that your shipping address is correct and complete before finalizing your order.
  • We are not responsible for orders delivered incorrectly due to inaccurate or incomplete address information provided at the time of purchase.

6. Damaged or Lost Packages

We take pride in our packaging, but if your order arrives damaged or is lost in transit:

  • Report Time: Please contact us within 7 days of the marked delivery date (or the expected delivery date).
  • Documentation: Email us at support@misstrang.com with your order number and clear photos of the damaged packaging/product.
  • Response: Our team will review your request and respond within 48 hours.

8. Contact Information

If you have any questions regarding your shipment, please do not hesitate to reach out to our support team:

Note: We value your time and will respond to all inquiries regarding your shipment progress within 24 hours of receiving your message.

MissTrang Coffee – Premium Robusta, Delivered with Passion.